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Telesales, up-selling sales

Every company sells on the phone, even those who say they don’t. Maybe they don’t know that they’re doing it, but they are.

Whenever we call someone, a friend, an acquaintance or a previous contact in the hope that the called one will purchase our product or service, then we’re already talking about telesales.

There are companies that sell special products or services and can communicate with all potential purchasers from time to time. Then there are others working with more popular products, whose target group can mean thousands or even hundreds of thousands people. No one is able to contact such a great amount of clients alone; this is where telesales services come to play.

Their mission, as a subcontractor, is to enable the company to reach 10,000 customers just as efficiently as they do 100. Thanks to the wide-raging experience, preparedness and optimized technology it can be even more effective than if the companies handled the telephone sales themselves. Of course, depending on the complexity of the product/service, the opposite is also possible.

Where is the position of the telesales in the company?

Let’s calculate together: How big is the company’s target community? How many companies or individuals exist who may need your product and are able to buy it too? If you have this number, then let’s count how many buyers you have right now. If the two numbers are subtracted from each other and the result is between 5 000 and 500 000 then we can say we have found the position of telesales in your company. Only the budget can set limits to its extent and intensity.

Telesales? – I don’t believe in it.

Everyone makes purchases all the time. We buy at a petrol station, in the stores, via text messages, even in our thoughts. Why should it be different on the telephone? The focus is on timing and on demand.

If a furniture manufacturing company uses many tons of wood every year and we – Paradise Solution Kft. – call them on behalf of a timber company and offer them new materials cheaply, then we believe that it only depends on our skills to introduce the product positively, answer all the possible questions, handle their objections and ensure them about the quality of the product, then finally close the conversation with a test order.

Telesales is a very difficult profession, but there are some people who have it as their vocation, they love it and success inspires them. They’re motivated to be up to their task and be able to discuss as equal partners about a product, which they are 100% familiar with.

We use telesales methods at the customer service department, because there are many interaction which could increase profit.