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Automated calling

The use of automated calls is growing these days. We particularly recommend it to our costumers who would like to know every member’s opinion in their large target community. This is an extremely cost-effective way of large amounts of instant feedback.

We are able to initiate more than 100 000 calls per day. We can receive answers with the help of push button or voice recognition software, then we’re able to organize and evaluate these responses every hour (in some cases online). One of the characteristics of these campaigns is that system building takes more time than the survey itself. This way immediate reactions can be recorded after business, social or political events.

Screening of interested clients for special products

The automated calling can be completed with live operator service. In such cases the called one can decide how to answer questions: with pushbuttons or with the help of an operator.

Example:

Let’s imagine that a company has made amendments in the general terms of the contract and before the written brochure comes out they want to reassure all the contracted clients in this topic.

Welcome…()… we inform you… ()… if you want to listen to the amendment, please press „one”, if you have questions and would like to speak to our Service Representative, please press „two”, if you are not available right now and would like to ask for a call-back, please press „three”.

If our client would like to talk to an operator and presses button „two”, we switch him/her to one of our operators who can give all the correct answers for the questions. This solution is highly cost-effective, because in cases where there is no need to have a conversation with every costumer, we can reduce the costs of futile calls.