Customer Service

Our goal is to be as attentive and caring with our costumers as they expect us to be

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Market analysis

We’re ready to start surveys with company leaders or anyone within 24 hours with questionnaires even up-to 50 minutes long and quota system.

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Telesales, up-selling sales

For us selling starts when the costumer says no. If somebody calls us or we call him/her, we take every possible chance for marketing.

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Automated calling

We can call even 100 000 clients per day with an automated call or combined live operator outgoing calls.

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Solutions for Publishers

How to sell a newspaper, magazine or a professional periodical? How to operate our sales-distribution systemeffectively?

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New developments in Paradise

Gábor Pölöskei, strategic director of Paradise Solution Kft, made the following statement on the investment planned for the second half of 2010:

“Yes, we have reached the point which is the goal of any telemarketing company. Our permanent orders ensure a constant level of usage above 80%. In the first half of 2010, we put a great emphasis on client retention and operation optimization. As we overperformed last year’s business targets, we needed to stabilize this performance afterwards. During the summer, companies are launching less marketing campaigns, therefore we planned the modernization measures to take place in this period, including some expansion too; however, as the call center usage is quite high during the summer, we decided to set up a secondary center.

The secondary call center will have roughly 150 new operators to serve our partners, and this is where we would coordinate the 500 remote operators who will be conducting the organization of simpler campaigns. Our company has been growing since its establishment in 2007, and our plans envisage a headcount of roughly 1000 employees in the 250 call center and 500 remote jobs starting from October 2010. This staff would work in the most diverse knowledge groups, such as IT, foreign languages, sales teams, customer service teams and many other fields. As our company structure is based on the principle of assigning the most experienced staff in a given segment – sales staff, assistants, supervisors – , we are able to achieve outstanding success both separately and together.

Within the same investment, we are planning to consolidate the Paradise training center, where ongoing trainings and tests will help develop and maintain the professional level of our colleagues who work in providing the top quality services the Paradise name stands for.
Our plans are that in September 2010 we will test the new call center with full load, which should enable us to tackle the challenges of the year-end season smoothly.”