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FAQ

There are time periods when many customers try to call us at the same time and it’s almost impossible to talk to everyone with the same concentration. What should I do?

Specialized call centers are able to recieve customer calls in the same time with 2-5 or even with 200 employees. It gives safety to the client,because he knows that no important call will be ignored and the company’s telephone line won’t be busy if an important request or order is coming. But requests can not only come by telephone. Our company manages email, fax, online, chat, text and mail requests with daily routine. Our goal is that requests are handled, answered or forwarded through every channel, as soon as possible.

What happens, if a stray call or order arrives at our costumer service?

The safest way is to record the personal data of the enquirer, all details of the request and promise, that within a few hours one of our experts will call him back and answer all possible questions. The recorded data are immediately forwarded with a feedback request– if it’s not accepted within an hour, we notify the client about the sent data.

Another option is that we ask for the patience of our caller and on another line we contact the person responsible for the order at our partner company. If he is available, we inform him and transfer the caller, even to a cellphone.

If I want to contact companies about our new offer, what should I do?

First of all you should consult one of our advisors about which contact method would be the most effective for your product and offer.

If you choose the telephone contact and know all the common features of your target group, we can help you with building the database, writing the script for the offer and writing fax and e-mail offers that will be sent to people interested.

After this, we prepare our system and choose the most suitable operators, who will attend a training (the length of this training depends on the product). Then we can start test calls. The results of these calls will be evaluated with your co-operation. Following this we can modify the campaign if it’s necessarily and start the query.

Our telesales team collectes datas and enquirers will be sent to you online or in daily summaries for further contact or offer.