More work, stronger control, better quality – Or, the Paradise Call Center expansion story

During the period so far, Paradise overperformed expectations. Thanks to this performance, we posted supervisor and assistant jobs.

It is not a secret that our company intends to attract a highly trained workforce by offering career opportunities, so as this fresh, energetic and dynamic staff would enhance the prestige and market position of our company.

We create plans for the long term, therefore we consider a content workforce to be a good investment. People who put up a constantly good and reliable performance will be granted development and training opportunities. We are putting this accumulated knowledge to practical use everyday, boosting the satisfaction and loyalty of our clients.

The best evidence to the efficiency of our concepts is that the top manager of our company, Réka Rádi started on consolidating our company as project manager, after graduating college, and currently, as managing director, she is coordinating the work of of as many as several hundreds of people in the organization.

Our target is to transform Paradise Solution Kft into more than just a name and a brand: we want the public to think of us as people who fight their ways to the recognition of their clients every single day.

Fluctuation is not a word in our dictionary. People who perform their work with excellence during their probation will become respected and indispensable members of our developing company.

We would like to pay even more attention to quality control. For this reason, starting June, two other supervisors began to work in our call center, Nikolett Turza and Henrietta Horváth; among the growing volume of activities, Georgina Horváth will assist us in sales, and Anita Fülöp will help in marketing.

We see our HR activity as a great success, as all of the four ladies are characterized by enthusiasm and accuracy which are valuable qualities in keeping the pace with changing circumstances.

Gábor Pölöskei, strategic director of Paradise Solution Kft, made the following statement on the investment planned for the second half of 2010:

“Yes, we have reached the point which is the goal of any telemarketing company. Our permanent orders ensure a constant level of usage above 80%. In the first half of 2010, we put a great emphasis on client retention and operation optimization. As we overperformed last year’s business targets, we needed to stabilize this performance afterwards. During the summer, companies are launching less marketing campaigns, therefore we planned the modernization measures to take place in this period, including some expansion too; however, as the call center usage is quite high during the summer, we decided to set up a secondary center.

The secondary call center will have roughly 150 new operators to serve our partners, and this is where we would coordinate the 500 remote operators who will be conducting the organization of simpler campaigns. Our company has been growing since its establishment in 2007, and our plans envisage a headcount of roughly 1000 employees in the 250 call center and 500 remote jobs starting from October 2010. This staff would work in the most diverse knowledge groups, such as IT, foreign languages, sales teams, customer service teams and many other fields. As our company structure is based on the principle of assigning the most experienced staff in a given segment – sales staff, assistants, supervisors – , we are able to achieve outstanding success both separately and together.

Within the same investment, we are planning to consolidate the Paradise training center, where ongoing trainings and tests will help develop and maintain the professional level of our colleagues who work in providing the top quality services the Paradise name stands for.
Our plans are that in September 2010 we will test the new call center with full load, which should enable us to tackle the challenges of the year-end season smoothly.”