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Introduction

We strive to care every day: to provide first rate, fresh, personalized solutions for all.

Our company has a commanding role in the world of new generation Call and Contact Centers. With the ever-changing demands of the market, clients are becoming more aware of the importance of quality services, where customer loyalty and customer satisfaction in harmony with mid and long term planning have become central. During our sales work, our goal is clear: to generate a new clientele that decides to purchase the products of our customer as a result of accurate information and reasoning. There are no unpleasant surprises with us.

Our goal is to become market leaders in quality Customer Service in Hungary and strong competitors on the International and European markets. That is why we pay particular attention to writing our scripts when seeking new customers and even more attention to our training materials for our employees handling incoming calls.

Our specialized divisions are a blend of reliable workforce and unique technological solutions and to handle customer contacts the most efficient way, be it the pre-sales event of a small company or the customer service on the highest level of a multinational client.

…sales results are not coming…

Our operators and supervisors do their daily work under constant control and training, efficient motivating reimbursement supplements the profit-oriented work of our telephone sales staff.

…I expect my clients to be handled the way I handle them…

With our Customer Service solutions we are specialized to provide the highest level of service, where trust and satisfaction serving the long-term plans of our clients is essential. We also strive to establish brand loyalty.

…I need a small and versatile Call Center…

At the structural design of our company one of the primary objectives was to maintain versatility in spite of the quick expansion. Our project management and controlled ISO processes make the most efficient cooperation and quick intervention possible.

… to be honest, yesterday was already too late to start…

Our company is ready for extreme situations. During several hundred projects where we were required to place millions of calls, we were able and prepared to handle extremely urgent tasks as a routine. We have been able to initiate a campaign with 80 operators working simultaneously, with a 40-minute complicated questionnaire and online quota available within 24 hours.

…and abroad…

We have proven our efficiency in multiple international accounts. We work in cooperation with several overseas call centres in England, USA and India amongst others. From our Call Center, we can handle calls in the following, nearly 30 European languages: Albanian, Basque, Belarusian, Bulgarian, Bosnian, Czech, Croatian, Danish, Estonian, Finnish, Georgian, Greek, Dutch, Irish, Icelandic, Polish, Latvian, Lithuanian, Maltese, Macedonian, Montenegrin, Norwegian, Italian, Armenian, Romanian, Swedish, Serbian, Slovakian, Slovenian, Turkish, Ukrainian. We currently initiate and receive calls, handle facsimiles and e-mails and receive thousands of text messages to and from all parts of the world.